- Visit the AirAsia Website: Start by visiting the AirAsia official website. Log in to your account if you have one, or proceed as a guest.
Access Manage Booking: Find the "Manage Booking" section, usually located on the homepage or in the top menu. Click on it to proceed.
Enter Your Booking Details: Provide your booking reference number and the last name of the primary passenger. Click "Search" to access your booking.
Select the Flights to Cancel: Once you have your booking details, choose the specific flight segments you want to cancel.
Review Cancellation Terms: Carefully read the cancellation terms and fees associated with your booking. Make sure you understand the refund policy and any potential charges.
Confirm Cancellation: Click "Cancel" or "Continue" to confirm the cancellation of your selected flights.
Request Refund: After canceling, you will be prompted to request a refund. Follow the instructions to initiate the refund process.
Rebook Flights: If you still need to travel, use the refunded amount to rebook your flights on AirAsia. You can search for new flights and complete the booking process online.
Check Your Email: Keep an eye on your email for confirmation of your canceled flights and the refund status. Refunds may take some time to process.
Remember to review AirAsia cancellation policy and refund policies, as they may vary based on fare type and ticket conditions. Be patient during the refund process, as it can take several weeks to see the money back in your account. If you encounter any issues, don't hesitate to reach out to AirAsia's customer support for assistance.