Not process of operating system w-10

[GrehnanSonddj]

Not the most technologically literate person so apologies if things are vague or even wrong, I feel like this might be a big problem, so I don’t expect a complete fix, just what would my next steps be from here? Hardware note, either my charging port or my charger is a bit fucked up, and to get it to charge I shove the charger into the side with omegle echat minimal caution (being honest).