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Will i qualify for a full laptop replacement? • programosy.pl

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Will i qualify for a full laptop replacement?

Dyskusje na tematy związane z problemami sprzętowymi - komputery, podzespoły, akcesoria... oraz sprzęt RTV

Will i qualify for a full laptop replacement?

Postprzez DolanaKerr 16 Cze 2023, 11:57

reklama
I currently own an Alienware m15 Ryzen Ed. R5 laptop, and I have already engaged in a couple of IT support chats which were quite helpful. Currently, the plan is to have an IT technician sent over to repair my laptop in the coming days. Generally, my laptop functions properly, but over the past 1-2 weeks, I have been experiencing some issues. For instance, the display occasionally goes black until I refresh it using the shortcut Win+Ctrl+Shift+B. This problem was resolved in the first IT support chat by disabling Optimus in the boot screen. Additionally, after updating my main GPU to play Portal RTX, I noticed a red band appearing briefly (about 1/5th of my screen height) on a few frames. Restarting the laptop seemed to resolve this issue. Before that, I also encountered some unpleasant ghosting effects on Discord and Steam. Currently, my laptop is functioning fine, except that it no longer recognizes the integrated GPU, only the 3070.

With the upcoming repair service scheduled, I am hopeful that these issues will be resolved. However, in the event that the repair does not fully resolve the problems and considering that my warranty is valid until December 7th, 2023, shouldn't I be eligible for a full replacement? I believe I am just over 340 days into my warranty period.

I appreciate any insights or guidance regarding this matter.
DolanaKerr
~user
 
Posty: 17
Dołączenie: 12 Mar 2023, 08:44



Will i qualify for a full laptop replacement?

Postprzez HanogThamers 20 Cze 2023, 11:51

It's great to hear that you have engaged in helpful IT support chats and that an IT technician is scheduled to repair your Alienware m15 Ryzen Ed. R5 laptop. It's understandable that you've been experiencing some issues with your laptop lately, and I hope the upcoming repair service will address them effectively.

Regarding your concern about being eligible for a full replacement, it's important to review the specific terms and conditions of your warranty. While I don't have access to your warranty details, generally, warranty coverage typically includes repairs and replacements for hardware issues within the specified warranty period.

If the repair service does not fully resolve the problems you're experiencing, it's advisable to reach out to the customer support or warranty service of Alienware. They will be able to provide you with accurate information about your eligibility for a replacement based on the remaining duration of your warranty and the nature of the issues you're encountering. Be prepared to provide detailed documentation of the issues you've faced and the attempts made to resolve them.

Remember to communicate your concerns and expectations clearly when contacting customer support. They will be in the best position to guide you through the warranty process and explore possible solutions, including repair, replacement, or other suitable options.

I wish you the best of luck with your upcoming repair service, and I hope that the koowspin echatrandom chatrandom issues with your laptop will be resolved satisfactorily. If you have any further questions or need further assistance, don't hesitate to seek support from the Alienware customer service team.
HanogThamers
~user
 
Posty: 25
Dołączenie: 31 Gru 2022, 10:48




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