According to the State of Social Conversational Commerce 2022 Report, messaging is the primary way customers want to communicate with a brand. In fact, 60 percent of consumers prefer messaging over email or phone calls. The top reasons they want to interact with a brand over messaging channels? It’s fast and convenient. 60% of consumers prefer messaging over email or phone calls. A conversational commerce platform that offers both Phone Number List chatbots and live support can deliver the types of experiences customers want. While some queries can be easily answered using automated processes, others require immediate help from a human. This is where the bot-to-agent handoff comes into play. If a bot can’t resolve an issue or answer a complex question, it can transfer the conversation to a live support agent.
Ideally, the customer doesn’t feel a big difference between talking to a chatbot and a person. This seamless handoff perfectly combines the power of AI-driven chatbots and human agents. The result is a highly positive customer experience, which generates more sales and improves customer loyalty. Automate processes to engage prospects in their high-intent moments We bet your business receives the same questions over and over again. On all your messaging channels. It’s no question that your team would struggle to respond to every single incoming message. And using live agents to answer repetitive questions would be a waste of your valuable resources. This is why automating your customer service interactions is vital—it allows you to instantly reply to multiple messages simultaneously across all channels, making things easier for agents and keeping customers satisfied. Marketing chatbots are the perfect solution to automate some of your conversations. By integrating a chatbot into your customer support channels, you can address FAQs quickly and educate customers about your products or services.
